Privacy Policy

Privacy Policy

WHAT INFORMATION WILL WE COLLECT? understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve. We may collect all or some of the following information relating to you or other members of your party: names and contact/address details including telephone number and email address; credit/ debit card or other payment details (including card number, cardholder name, expiry date); special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements; dietary restrictions (which may disclose your religious beliefs). You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us. Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.
The following tables describe the cookies we use on this site and what we use them for.
Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage.
If you are not happy, then you should either not use this site, or you should delete cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)


We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for at


Analytics (Google, DC Storm etc) – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
You can find out more about Google’s position on privacy as regards its analytics service at
Non-Cross Domain Tracking: 1st Party Cookies
Non-cross domain tracking uses first party cookies only. These cookies are written in the domain of the site being tracked.
Cookie Name Description Expiry
_#srchist Stores the history of traffic sources the user has arrived to the site by 1000 days
_#sess Stores information about the session 1000 days
_#vdef Stores the visit definition – ts type, number of visits, expiry 1000 days
_#uid Stores a user identifier (only within a site) 1000 days
_#slid Unique sale ID 1000 days
_#clkid Unique identifier for a click generating a landing 1 year
_#lps Flags that the last page was secure and therefore has no referrer 20 min
_#tsa Stores the referrer details to avoid duplicate Landing events 10 min
_#env Flags whether the environment variables (screen size, browser etc) need to be collected again 30 days>


Cross-domain tracking uses 3rd party cookies to enable spanning of domains. The availability of third party cookies is tested – if not available a 1st party cookie is used instead, with reduced tracking ability.
Cookie Name Description Expiry
_#stc[site id] This is the third party cookie used to store all the other cookie data in concatenated form. The Cookie’s name has the site ID in it. 1000 days
_#nxd This is a 1st party cookie used when access to the third party cookie is blocked. It stores the data similarly to the _#stc cookie. 1000 days


On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.


We use a number of external web services mostly to display content within our web pages. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.


In order to process payments online we require the billing address for the credit card used and our external payment provider, requires your credit card details.


We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.
We use your email address to send you newsletters or other communications (for example, digests of the forum posts) that you have requested from the Site. Out of respect for our users we offer an opt-out.
We may use information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms and Conditions. At times, we may look across multiple users to identify problems or resolve disputes.


We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests.
We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, and through our customer service team or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.
All airlines are now obliged by law to disclose the flight and reservation data of all passengers flying through UK, Australian or United States airspace to the relevant government agency prior to arrival. Data is only used for security purposes.

TRAVELER PROFILES collects personal information about travelers when a booking is made. also has a facility whereby traveler profiles (both for yourself and others) are stored to save you typing these details each time you make a booking. This information includes traveler name, date of birth, contact details, meal preferences, credit card and invoicing information, frequent flyer programs and travel preferences. This information is only used to fulfill booking and other requests and for administrative purposes and internal analyses.
As traveler profile information may relate to persons other than yourself, you should ensure that any information you provide, which relates to others, is provided with those persons’ consent to its use in accordance with this privacy policy.

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